Enter the error message in the text box, then click Continue.įor more details about our support availability, refer to this article: Contact Support.Īlso, you can visit this user guide for additional reference while working on your QuickBooks Account: QuickBooks Desktop Mac 2020 User’s Guide. This way, you'll be added to the list of affected users and get notified of the latest updates and progress of the investigation through email. While they do, I encourage you to reach out to our Customer Care Team. They're already investigating the root cause of this unexpected hitch and are working to implement a solution. Thanks for getting back to us, engineers recently identified this as an ongoing issue with the error message "There was an error communicating with the QuickBooks Payments service" in QuickBooks Desktop for Mac. I am a computer engineer that relies on QuickBooks for my business, and without tooting my own horn, I’m going to venture that my assessment is more reliable than someone telling you that “updating to the latest version will fix your problem.” Unless Intuit’s fix of this problem requires a new version of the client software (which it may) and which has not as of this morning been released, no amount of updating, changing settings, or spending time with chat support will fix this issue. It’s been present for at least several weeks, and while some Intuit reps in these forums say the problem has been fixed, rest assured that it has not, and anyone saying otherwise is not being truthful with you. Upgrading to 2021 will not fix the problem. INTUIT MERCHANT SERVICE FOR QUICKBOOKS FOR MAC FOR MAC
The issue appears to be in either the communications protocols between Quickbooks for Mac (both the 2020 and the 2021 versions), and the QuickBooks Payments service. Let me answer your question in plain, simple, honest language since Intuit support seems unwilling or unable to do so.
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